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Customer Service Representative

Employment status
Full-time
Team or role
Banking
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Job description

Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative to work at our Crosslake, MN office.

This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a Customer Service Representative must meet customer expectations of receiving friendly, accurate, and efficient service.

  • Provide superior customer service by being professionally helpful, curious, and courageous
  • Process customer transactions accurately and proficiently
  • Maintain exceptional cash handling skills and accurate balancing
  • Consistently make customer introductions to banking partners to grow relationships
  • Diligently examine all transactions to prevent losses and deter fraudulent activity

Desired Skills:

  • Strong communication
  • Attention to detail
  • Proficiency in computers
  • Teller experience preferred but not required
  • High school diploma or equivalent preferred
Job location
35470 County Road 3
P.O. Box 159
Crosslake, MN 56442
Benefit packages*
  • High-deductible health plan with 100% preventive services (in network)
  • 100% coverage for preventive prescription medications
  • Flexible spending account
  • Life, accident, and disability insurance options
  • Dental and vision plan options
  • 401(k) and profit sharing
  • Employee assistance program
  • Additional benefits may apply to specific companies

*Available to qualified full-time employees

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About Frandsen Bank & Trust

Frandsen Bank & Trust provides a true community banking experience to over 30 communities throughout Minnesota, North Dakota, and Wisconsin. By forming meaningful relationships with all customers, both large and small, we are able to deliver custom financial solutions that support their goals. 

Founded in 1982 by Dennis Frandsen, Frandsen Bank & Trust is owned by Frandsen Financial Corporation (FFC), a $3-billion interstate holding company, with an additional $1 billion in assets managed by our investment and trust divisions. Based in Arden Hills, Minnesota, FFC provides crucial operational support services to its bankers—allowing them more time with customers to develop personal, long-term banking relationships.

We are a diverse and inclusive organization with a shared vision to create success in the lives of our customers, communities, and employees. The unique backgrounds, experiences, and talents of our workforce provide everyone the opportunity to grow and prosper. By employee opinion, we have earned Star Tribune Top Workplace four consecutive years, showcasing our commitment to the engagement and satisfaction of our entire team.

Frandsen Bank & Trust is an affirmative action and equal employment opportunity employer.