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Customer Service Representative

Employment status
Team or role
Supply Chain
Job description

The Customer Service Representative (Key Account Representative) is the primary point of contact for our customers. This position is responsible for accurate and timely transfer of customer order and forecast information from the customer source to Enterprise IQ software. This position must also identify problems in pricing or delivery and negotiate (internally or externally) toward acceptable resolution. The Key Account Representative will accurately maintain and update internal documents in a timely manner.


  • 3 years of Customer Service experience, preferably in a manufacturing environment
  • Associates Degree in Business Administration or related field and/or the equivalent combination of education and experience
  • Experience with Enterprise IQ (IQMS) or similar Windows based ERP system preferred
  • Experience using web-portal customer interfaces
  • Demonstrated high proficiency with Microsoft Excel Strong and positive interpersonal skills with all internal and external customers

If you have any additional questions, please call or text 651-407-5700.

Pre-employment drug screening and/or testing and background checks are required.

Our Rush City, MN facility is located within 30 miles of Hinckley, Mora, Braham, Stanchfield, Cambridge, Isanti, North Branch, Wyoming, Lindstrom, and Chisago, MN and Grantsburg, WI!

Job location
920 South Frandsen Avenue
P.O. Box 7
Rush City, MN 55069
Benefit packages*
  • High-deductible health plan with 100% preventive services (in network)
  • 100% coverage for preventive prescription medications
  • Flexible spending account
  • Life, accident, and disability insurance options
  • Dental and vision plan options
  • 401(k) and profit sharing
  • Employee assistance program
  • Additional benefits may apply to specific companies

*Available to qualified full-time employees

About Plastech Corporation

Acquired by Dennis Frandsen in 1963, Plastech is now a diversified custom manufacturer of high-quality, injection-molded components and fully assembled products. The company is still actively managed by Frandsen and his grandsons, Luca Bonvicini, Nick Frandsen, and Alex Knox. Financial stability, bolstered by 60 years of continuity, has enabled Plastech to steadily expand its injection-molding capabilities and plastics-processing technologies. Operating a wide array of press sizes (up to 1,500 tons) in its 300,000-square-foot molding and assembly operation, Plastech is an ISO 9001:2008 certified and complete supplier of injection molded, assembled, and packaged products for drop shipment to customers throughout North America by focusing on a single objective—Perfect Parts, On Time, Every Time.

Plastech Corporation is an affirmative action and equal employment opportunity employer.